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How a topical-skincare brand cracked an odor-free, cold-water collagen powder
For eight years the brand had built a loyal following around topical serums and creams, and its community kept asking the same question: when would there be something to take from the inside? The founder saw an obvious line extension into ingestible beauty, but the team had zero supplement experience. Everything they knew about formulation, stability, and compliance lived on the topical side of the business, and the powder category looked nothing like a face cream.
The off-the-shelf samples they collected only deepened the worry. Every collagen powder the team tried was gritty on the tongue, clumped into rafts on the surface of cold water, and carried the unmistakable fishy odor that marine collagen is notorious for. For a brand whose entire equity rested on a premium, sensory-led experience, shipping a product that smelled like the ocean and refused to dissolve was a non-starter that would damage the parent brand.
On top of the sensory problem, the team had drawn a hard line on sourcing. Their topical customers chose them for clean, transparent ingredients, and the founder insisted the collagen carry the same standard: traceable, sustainably caught marine sourcing rather than a commodity powder of unknown origin. They needed a manufacturing partner who could solve taste, texture, and provenance at once, without watering down the clean-label promise that made the brand worth following in the first place.
Build Your Own Brand started with the molecule. We specified low-molecular-weight hydrolyzed marine collagen peptides, breaking the protein into short chains that the body absorbs more readily and, just as importantly, that disperse without the chalky mouthfeel of larger-weight collagen. That single choice addressed both the absorption story the brand wanted to tell and the grittiness its customers complained about.
To kill the fishy character outright, our R&D team layered in a taste-and-odor-masking system tuned specifically for marine peptides, then engineered the particle for cold-water dispersibility so a single stir folds the powder into juice, water, or a morning coffee in seconds with no clumping. We built a beauty-actives matrix around the collagen base, pairing it with hyaluronic acid, vitamin C, and biotin to support skin and hair from the inside while keeping the powder genuinely unflavored.
For provenance, our sourcing team locked the program to traceable, sustainably caught marine collagen with full chain-of-custody documentation the brand could show its community. We then split the launch across two formats: convenient single-serve sachets for trial and on-the-go use, and a refill tub for the daily-ritual customer, giving the brand both an entry product and a subscription anchor from day one.
The line launched into the brand's existing skincare audience and the sensory bet paid off immediately. The powder dissolved fully in roughly eight seconds of cold-water stirring with no grit or surface clumping, and the masking system meant first-time tasters never flagged the fishy note that had killed every off-the-shelf sample. Early reviews centered on texture and the absence of odor, exactly the experience the brand had staked its reputation on.
Commercially, the collagen line lifted average order value by 31% as topical customers added an ingestible to their carts, and 44% of collagen orders attached an existing skincare product, turning the launch into a genuine cross-sell engine rather than a standalone SKU. The single-serve sachets did their job as a trial format, funneling buyers toward the refill tub and a subscription habit.
By the second quarter on shelf, the line was holding a 61% repeat purchase rate, well above what the team had modeled for a first-time supplement, and the refill tub had become the brand's fastest-growing subscription item. The founder is now scoping a second ingestible behind the same formulation playbook, confident the sensory and sourcing bar set on the collagen launch can carry the rest of the beauty-from-within range.
“We had no supplement experience and a community with very high expectations. Build Your Own Brand solved the fishy smell and the clumping that wrecked every sample we tried, and gave us a clean, traceable powder we were proud to put our name on. It dissolves in seconds and our customers noticed.”
Benchmarking off-the-shelf samples, defining taste, texture, and sourcing targets
Low-MW marine peptide selection, odor masking, and beauty-actives matrix development
Cold-water dispersion trials and blind taste-and-odor panels
Traceable marine sourcing lock-in plus sachet and refill-tub packaging design
Initial production run, stability confirmation, COA, and final QC release
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